Water Damage and Restoration

Water or Flood Damage?

24/7 Response 

Step #1 – STOP the leak

Step #2 – Call Stearns Cleaning (603) 485-3800

Step #3 – Be Safe – Avoid the Area

 

Water Damage Is An Emotional and Scary Experience

Having your home or business flooded with water causes panic. How much is this going to cost? How do I start the cleanup process? What do I do?

What most people don’t know is that cleaning up a flooded area is a science. Attempting to dry out a flooded area using house fans or open windows will leave moisture trapped in hard to access areas leading to mold or hazardous health conditions.

The Stearns Cleaning team is certified by the leading organization in the restoration industry: Institute of Inspection Cleaning and Restoration Certification (IICRC). All of our cleaning practices follow the scientific standards and practices as outlined by the IICRC. Our goal is to dry, clean, and restore your home or business in the safest, fastest way possible.

 

Damage Covered by Insurance or Not? 

Whether the damage is covered by insurance or not, you have the choice to choose the restoration company that you prefer. Stearns Cleaning is proud to be a preferred vendor for multiple insurance carriers. If your damage is covered by insurance, Stearns will work directly with your insurance company on your behalf to make the restoration process as seamless as possible. If you’re water damage is not covered by insurance, Stearns Cleaning offers transparent and easy billing.

 

Fast, Safe, and Scientific Cleaning and Drying Practices 

There are 3 categories of water damage. Each category determines the type of equipment needed to clean the area, the cleaning process itself, and what items may be cleaned or discarded. In addition to the cleaning process, each category determines the potential health risk to occupants and the cleaning staff. Properly categorizing your water damage or flood allows us to use the safest and best approach to restoring your water damage.

DISCLAIMER: It is very important to respond quickly to any flood no matter how small or how big. With time, water will become contaminated and pose a health risk to occupants.

 

Category 1 

Category 1 flood is caused by “clear water” and poses no major health risk. This may be water from an appliance, water line, or even rain/snow. Cleaning is least invasive and nearly all property can be cleaned and restored. Carpets and carpet pads can be dried in place. Any furniture or personal belongings that got wet can be cleaned.

 

Category 2 

Category 2 flood is caused by “grey water” and is considered contaminated and unsafe. Although posing no major health risk, it is highly recommended to avoid the area due to potential contamination. The source of Category 2 floods are often overflowing toilets, appliances, groundwater, etc. Carpets can be cleaned and reinstalled, but the carpet pad must be discarded and replaced.

 

Category 3

Category 3 flood is caused by “black water” and is highly contaminated and can be highly toxic to occupants. “Black water” may contain raw sewage, pesticides, toxic organic substances, and heavy metals. The source of category 3 floods can be sewage back-ups, ground water seepage, or category 1 or 2 floods that become contaminated by improper drying. In a Category 3 water loss, everything that came in contact with the water must be discarded and replaced due to contamination.

 

Drying and Preserving Hardwood Floors 

Beautiful hardwood floors become warped and discolored when saturated with water after a flood. Stearns Cleaning uses the latest technology and equipment to both dry and preserve hardwood floors in place. Our Injectidry System will save you the time, expense, and disruption to replace your flooring.

 

Drying and Preserving Plaster Walls 

Plaster walls are expensive, messy, and difficult to repair or replace while maintaining consistent texture and appearance to match your existing walls. Many restoration companies use invasive drying practices that require extensive repair or replacement. Stearns Cleaning uses advanced techniques and IICRC drying practices that are minimally invasive in order to preserve plaster walls.

 

Drying Carpets

Carpets can be dried in place or “floated” using fans and special equipment. The severity and category of water loss dictates the drying and cleaning methods we use.

 

Category 1 water losses (clear water) can be be cleaned and dried in place.

 

Category 2 water losses (grey water) requires the carpet pad to be discarded and replaced. The carpet itself can be cleaned (often by floating the carpet in place using air movers) and reinstalled.

 

Category 3 water losses (black water) requires the carpet and pad to be discarded due to contamination.

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Drying Wall Cavities 

The most important areas of a flood to dry and clean are typically out site, such as wall cavities. It is essential to properly dry and treat we areas to prevent any future mold or bacterial growth. Stearns Cleaning specialty equipment allows us to drill small holes behind baseboards (after removing the baseboards) in order to access the small space between wall studs. Once the area is dried, the baseboards are replaced and fully cover these small, non-invasive holes so it looks like nothing ever happened.

 

Proper Dehumidification 

A flooded area begins to evaporate and create a highly humid environment in the home. Overly humid environments causes widespread damage to areas far beyond the flood zone. This leads to soggy ceiling tiles, migrating moisture, and mold problems. One of the most important aspects of drying and restoring water damage is proper dehumidification to remove excess moisture from the air.

Stearns Cleaning follows the scientific practices established by the IICRC to select the proper type of dehumidification for your home or business. Important factors include outside air temperature, inside air temperature, the volume of water to be removed from the air, and more. Selecting the proper dehumidification method speeds up the drying process and reduces the risk of collateral damage.

 

Minimizing Disruption To Your Home or Office 

Stearns Cleaning uses the latest equipment, technology, and techniques to minimize disruption to your home or office. Our #1 goal is to dry, restore, and repair your property as seamlessly as possible.

Following IICRC standards enables us to use the least invasive practices in order to dry hard to reach places such as wall cavities, hardwood flooring, and ceilings. Using modern equipment and technique keeps repair costs as low as possible.

 

Locally Owned and Operated

Stearns Cleaning is independently owned and operated right here in Manchester. Our owner, Dave Levesque (with over 18 years experience), personally oversees each and every water damage restoration project. Each member of the Stearns Cleaning team is trained, tested, and certified by the IICRC in water damage restoration, mold remediation, and carpet repair/re-installation.

 

Most Common Causes of Water Damage

  • Foundation leaks (due to heavy rain or flooding)
  • Bulkhead leaks
  • Overflowing sinks or bathtubs
  • Clogged drains
  • Broken pipes
  • De-humidifier malfunctions
  • Hot water tank leaks
  • Dishwasher leaks
  • Ice makers (refrigerator/freezer units)
  • Washing machine leaks
  • Toilet backups 

 

 

Water or Flood Damage?

Call Stearns Cleaning For 24/7 Response

(603) 485-3800

 

 

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